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Knowledge Process Outsourcing



What is knowledge process outsourcing?


With knowledge becoming a more valuable business commodity each and every day, more and more companies are turning to knowledge process outsourcing (KPO) to fill in the gaps and enhance their organization’s overall knowledge base. They are able to accomplish this through a wide variety of KPO research and information gathering services.


CSP Global Services provides larger businesses as well as mid-sized businesses with highly skilled KPO specialists that can add real value to your organization. Let us help you fill in the knowledge gaps in your organization with our customized KPO services that include:

  • Data search

  • Data integration

  • Market research

  • Fraud analytics

  • Remote education

  • Research and development

  • Radiology

  • Medical transcript preparation

  • Legal processes


Why might outsourcing KPO be a good idea?


While the reason to choose many traditional business process outsourcing (BPO) services might often boil down to cost, KPO has many benefits for your company.


One of the main reasons to consider KPO is the chance to add highly skilled professionals to your workforce at a fraction of the cost that you may pay in the United States (assuming you can find a person with the right skill set at all). These KPO professionals will almost immediately increase your organization’s knowledge and expertise where it is needed most – creating additional value for your clients.


You will also be able to make your workforce more flexible as a result of KPO. You can now add or reduce personnel based on business cycles, as well as extend your business’s working hours by leveraging different time zones. 



Why choose CSP Global Services for KPO?


What sets CSP Global Services apart is our specialty in working with not only large corporations, but mid-size businesses that, in the past, did not have access to the increased efficiencies and reduced costs of a global outsourcing operation. We’ll work closely with you to develop a custom outsourcing strategic plan that minimizes your cash outlay while maximizing the talents of your current team members.


We are here to help you determine if knowledge process outsourcing is a good choice for your business. No matter what type of knowledge process outsourcing you think your company may need, we’ll start with a thorough due diligence process that will give you a clear idea of precisely which benefits your company can start to achieve from a knowledge process outsourcing project.


You can feel assured that your needs will be met because of our knowledgeable staff’s unequaled commitment to customer service. We believe in providing total customer satisfaction on each and every one of our engagements.



Why choose the Philippines for your knowledge process outsourcing?


All of our business process outsourcing is done through the Philippines, one of the fastest growing BPO locations in the entire world. We choose to work only in the Philippines because the country is known for strong English skills. English is one of two official languages of the country and one of the major subjects at all educational levels. This leads to workers who are very familiar with the language, as well as aware of western business culture.


Also, since the Philippines is still emerging in the BPO market compared to more established countries, such as India, we’re able to keep your costs low.


Sample Philippines’ salaries courtesy of Sourcing Line (as of March 2010):

  • Junior BPO resource: 8.7 % of US

  • Skilled BPO resource: 14.0 % of US

  • Operations manager: 26.0 % of US

  • Customer service representative: 17.0 % of US

  • Customer service manager: 23.0 % of US


No-Risk Knowledge Process Outsourcing Consultation:


For a no-risk knowledge process outsourcing consultation from CSP Global Services, contact us at 216-503-3800 or use our contact form.





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