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Call Center Outsourcing

 

 

What is call center outsourcing?

 

Whether you have an existing call center or are considering the idea of adding a call center to your business, call center outsourcing may be the ideal way to reduce your costs, increase your operational efficiency and enhance the support capacity that you are able to provide to your clients.

 

Whether you have inbound call center outsourcing needs or outbound call center outsourcing needs, CSP Global Services works with not only large companies, but mid-size companies as well, to develop a custom solution.

 

 

Inbound Call Center Outsourcing Services

  • Customer Service

  • Order Management

  • Live Technical Support

  • Chat/Email Technical Support

  • Customer Reward Programs

Outbound Call Center and Telemarketing Outsourcing Services

  • Lead Generation

  • Outbound Sales Calls

  • Customer and Prospect Surveys

  • Existing Customer Retention

Besides reducing your costs, call center outsourcing can have added benefits for your business. Many companies reinvest their cost savings to expand their support hours or offer 24/7 support. Call center outsourcing can be a “win-win” for you and your customers.

 

 

Why choose CSP Global Services call center outsourcing?

 

What sets CSP Global Services apart is our specialty in working with not only large corporations, but mid-size businesses that, in the past, did not have access to the increased efficiencies and reduced costs of a global outsourcing operation. We’ll work closely with you to develop a custom outsourcing strategic plan that minimizes your cash outlay while maximizing the talents of your current team members.

 

We are here to help you determine if call center outsourcing is a good choice for your business. No matter what type of call center outsourcing you think your company may need, we’ll start with a thorough due diligence process that will give you a clear idea of precisely which benefits your company can start to achieve from a call center outsourcing project.

 

You can feel assured that your needs will be met because of our knowledgeable staff’s unequaled commitment to customer service. We believe in providing total customer satisfaction on each and every one of our engagements.

 

 

Why choose the Philippines for your call center outsourcing?

 

All of our business process outsourcing is done through the Philippines, one of the fastest growing BPO locations in the entire world. We choose to work only in the Philippines for many reasons, notably the workforce.  The country is known for strong English skills. English is one of two official languages of the country and one of the major subjects at all educational levels. This leads to workers who are very familiar with the language, as well as aware of western business culture.

 

Also, since the Philippines is still emerging in the BPO market compared to more established countries, such as India, we’re able to keep your costs low.

 

Sample Philippines’ salaries courtesy of Sourcing Line (as of March 2010):

  • Junior BPO resource: 8.7 % of US

  • Skilled BPO resource: 14.0 % of US

  • Operations manager: 26.0 % of US

  • Customer service representative: 17.0 % of US

  • Customer service manager: 23.0 % of US

 

No-Risk Call Center Outsourcing Consultation:

 

For a no-risk call center outsourcing consultation from CSP Global Services, contact us at 216-503-3800 or use our contact form.

 

 

 

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